Many companies tout customer service then put you into voice mail which tells you to make sure you have your credit card ready. When they do answer the phone they ask for your account number or company name because the person may have never talked to you before. DMA Consulting always tries to answer the phone the first time. Should we, for whatever reason, miss your call during business hours, we will do our best to call you back in less than an hour. Customer service is one of our main priorities!